This Privacy Policy explains what personal data ph12 collects from Filipino players, how we use and store it, who we may share it with, and what rights you have over your own information. Reading this before you register is a good idea — it tells you exactly how your data is handled on our platform.
A quick look at the principles behind how ph12 handles the personal information of every Filipino player on the platform.
All personal data collected by ph12 is stored on secured servers with SSL encryption. Access is restricted to authorised personnel with a direct need to handle account or transaction data.
ph12 does not sell your personal information to third parties for marketing purposes. Your data exists to keep your account running, process your transactions, and keep the platform secure.
ph12 only collects the personal data that is necessary to operate your account, process PHP transactions, complete identity verification, and provide customer support.
You have the right to access, correct, and — in certain circumstances — request deletion of your personal data held by ph12. These rights can be exercised by contacting our support team.
Identity verification on ph12 protects you as much as it protects the platform. It ensures only you can withdraw funds from your account and helps prevent unauthorised use of your personal details.
When ph12 updates this Privacy Policy, the revised version is published here with an updated date. Continued use of the platform after changes are made constitutes acceptance of the updated policy.
This Privacy Policy applies to all personal data collected and processed by ph12 in connection with your use of the ph12 platform, including account registration, gaming activity, financial transactions, customer support interactions, and platform communications.
By registering an account on ph12 and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy applies to all players regardless of which part of the Philippines they are based in.
ph12 is committed to handling your personal data responsibly and in accordance with applicable data privacy principles. This policy is designed to be clear and readable — if you have questions about any section, contact support from within your ph12 account.
ph12 collects personal data at different points in your account journey. The types of data we collect include:
ph12 does not knowingly collect personal data from persons under the age of 21. If an account is found to belong to a minor, it will be closed and associated data will be handled in accordance with applicable privacy regulations.
Personal data collected by ph12 is used for the following purposes:
Where ph12 sends promotional communications to active accounts, these are based on your account activity and are not shared with third parties for their own marketing use. You can manage your communication preferences from within your ph12 account settings.
The table below summarises the main categories of data ph12 collects and the primary purpose for which each is used.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Registration details | Account creation and identity confirmation | Duration of account plus applicable post-closure period |
| KYC documents | Identity verification for withdrawals | Duration of account plus applicable post-closure period |
| Transaction records | Payout processing, dispute resolution, fraud prevention | Duration of account plus applicable post-closure period |
| Device and IP data | Security monitoring and fraud detection | Rolling period as needed for security purposes |
| Support communications | Customer service and dispute history | Duration of account plus applicable post-closure period |
ph12 does not sell, rent, or trade your personal data to third parties. Data may be shared in the following limited circumstances:
In all cases where data is shared with third parties, ph12 applies appropriate contractual safeguards to ensure it is handled securely and used only for the stated purpose.
ph12 takes the security of your personal data seriously. The following measures are in place to protect your information:
While ph12 applies industry-standard security practices, no online platform can guarantee absolute security. You are also responsible for keeping your own account credentials confidential. Do not share your ph12 login details with anyone, and contact support immediately if you suspect unauthorised access to your account.
ph12 uses cookies and similar technologies to maintain your session when logged in, improve platform performance, and understand how players use the site. Cookies do not collect sensitive personal data and are not used to build profiles for sale to third parties.
Most browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of your ph12 account — for example, session cookies are required to keep you logged in during a gaming session.
ph12 retains personal data for as long as your account is active and for a reasonable period thereafter as required for legal, financial, and operational purposes. Specific retention periods depend on the type of data and applicable obligations.
When data is no longer needed and the applicable retention period has passed, ph12 securely deletes or anonymises the data so it can no longer be linked back to an individual player. If you close your ph12 account, this process begins after the relevant post-closure period has elapsed.
ph12 may update this Privacy Policy from time to time to reflect changes in our platform, operating practices, or applicable requirements. When material changes are made, the updated policy will be published on this page with a revised date.
Your continued use of ph12 after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account. We encourage you to check this page periodically to stay informed.
This Privacy Policy should be read alongside the Terms and Conditions and Responsible Gaming page, both of which contain additional obligations and protections relevant to your ph12 account. If you have questions about this policy, contact ph12 support from your account dashboard.
Your Data, Your Account
Create a ph12 account knowing your personal data is handled securely and used only to run your gaming experience in the Philippines.
Register on ph12As a ph12 account holder, you have rights over your personal data. Here is a straightforward overview of what those rights are and how to exercise them.
You can request a copy of the personal data ph12 holds about your account. This includes registration details, KYC records, and transaction history. Contact support from within your account to make a data access request.
If any personal data ph12 holds about you is inaccurate or outdated, you have the right to request that it be corrected. This is particularly important for your registered name, date of birth, and contact details.
In certain circumstances you may request that your personal data be deleted. This right applies where your data is no longer necessary for the purpose it was collected and no legal retention obligation applies. Requests are reviewed on a case-by-case basis.
You have the right to object to certain types of data processing, such as receiving promotional communications from ph12. You can update your communication preferences in your account settings or contact support to make a formal objection.
Where technically feasible and applicable, you may request your personal data in a structured, machine-readable format. This right applies to data you have provided directly to ph12 and which is processed on the basis of your consent.
To exercise any of the rights listed above, contact ph12 support from within your account dashboard. ph12 will respond to verified requests within a reasonable timeframe. Some requests may require identity confirmation before being processed.
Clear answers to the questions most often raised about ph12's data handling practices.